In the afternoon of a work day, Shayna, a financial professional, walked into a bank to withdraw some cash. She waited in line to be called by the next available teller. She was welcomed by Ana, the bank teller, with a big smile. The name was visible on the tag she was wearing. People say, a smile is contagious, though some people will give you a plastic smile, for reasons best known to them. This was however not the case with this charming customer. Shayna reciprocated and started talking about the nice weather, as the teller asked what she can do for her. Within 3 minutes, the transaction was done and Shayna was so pleased. She demanded to see Ana’s manager. The teller who thought Shayna wanted her manager’s business card immediately went to get it from her manager named Christopher. No, I will like to see your manager responded Shayna. I enjoyed your service and wanted to say a word to your manager about you. She said ” Oh! Thank you”. Within seconds, she went to fetch Christopher and Shayna expressed her feelings about Ana. The manager thanked Shayna saying ” Thanks so much for your nice feed back”. It means so much to me, because some people will give negative and some positive feedback. He concluded that he is not surprised by Ana’s world class customer service, she is simply awesome at her job. Ana was very happy and they all had a warm hand shake. Shayna left feeling happy that someone smiled because of her action.
Make people smile, whether you work for them or they work for you. It costs nothing.
Folks! how many people are going to smile today because of you! Remember!A smile is good and a frown is rude. Have a lovely and pleasant week.
